Delivery Information

Coronavirus - Changes to Shipping

We're still able to ship out online orders but please be a bit patient. Royal Mail are no longer guaranteeing delivery times. At the moment they seem to be doing a great job in getting the parcels to their destination promptly but this may change in the future.

Shipping Deadlines

Each order is carefully packed upon receipt to ensure your purchases arrive in perfect condition.
If we receive your order before 12 noon, Monday to Friday, it'll be sent out to you that day. 
Orders received after 12 noon may not be sent out until the next working day.
On Thursday and Saturday our post office closes early, so orders received after 11:00 won't be shipped until the next working day.
Once your parcel has been handed over to Royal Mail we have no control over it and can't change the delivery address etc. 

UK Delivery charges

Most of the smaller items we sell are posted using Royal Mail 48, so will arrive within 2-3 days of you placing your order with us. These smaller parcels are tracked. The cost for this service is £2.85.
Large items, as indicated at the time of purchase, are sent out using Parcelforce. These parcels are tracked. You'll be given a tracking number in the email we send once your order has been sent out to you. The cost for this service is around £5.85 increasing a bit for items over 10kg.
If the total value of your order is over £50 it'll be sent to you free of charge.

Notifications

You'll receive an order confirmation email when you place your order.
You'll receive a despatch notification email when your order has been sent out to you. 

Special instructions

If you've any special instructions for delivery please enter them in the notes section on your order and we'll do our best to ensure they're followed. We can't guarantee the postie will always follow such instructions!

Questions

If you've any questions about your order then please contact us:
Telephone: +44 (0)7939 486713
Email: hello@thewonderfulgardencompany.co.uk
Our opening hours are 10:00 - 16:30, Monday to Friday, 10:00 - 16:00 on Saturdays.

Cancellations and returns

We offer a full refund on goods returned in original condition, at your cost, within 14 days.
You're able to cancel your order up until it's been posted out to you.