Each order is carefully packed upon receipt to ensure your purchases arrive in perfect condition.
If we receive your order before 12 noon, Monday to Friday, it will be sent out to you that day.
Orders received after 12 noon may not be sent out until the next working day.
UK Delivery charges
Most of the smaller items we sell are posted using Royal Mail 48 so will arrive within 2-3 days of you placing your order with us. These smaller parcels are tracked. The cost for this service is £2.80.
Large items, as indicated at the time of purchase, are sent out using Parcelforce. These parcels are tracked. You will be given a tracking number in the email we send once your order has been sent out to you. The cost for this service is around £5.80 increasing a bit for items over 10kg.
If the total value of your order is over £50 it will be sent to you free of charge.
You will receive an order confirmation email when you place your order.
You will receive a despatch notification email when your order has been sent out to you.
If you have any special instructions for delivery please enter them in the notes section on your order and we will do our best to ensure they are followed. We can't guarantee the postie will always follow such instructions!
If you have any questions about your order then please contact us:
Telephone: +44 (0)1963 476011
Our opening hours are 08:30 - 16:30, Monday to Friday.
Cancellations and returns
We offer a full refund on goods returned in original condition, at your cost, within 14 days.
You are able to cancel your order up until it has been posted out to you.