We use Royal Mail and Parcelforce to deliver your orders (other carriers for tools longer than 1.2m). Our experience, over the last few years, is that orders will arrive, so please hold off contacting us to chase an order that's been dispatched - once we hand it over to the carrier there's nothing further we can do.
If we receive your order before 12 noon, Monday to Friday, it'll be sent out to you that day.
Orders received after 12 noon may not be sent out until the next working day.
On Saturday our post office closes early, so orders received after 11:00 won't be shipped until the next working day.
Once your parcel has been handed over to the carrier we have no control over it and can't change the delivery address etc.
UK Delivery charges
Most of the smaller items we sell are posted using Royal Mail 48, so will arrive within 2-3 days of you placing your order with us. These smaller parcels are tracked. The cost for this service is £3.25.
Large items, as indicated at the time of purchase, are sent out using Parcelforce. These parcels are tracked. You'll be given a tracking number in the email we send once your order has been sent out to you. The cost for this service is around £5.85 increasing a bit for items over 10kg.
If the total value of your order is over £50 it'll be sent to you free of charge (except long handled tools over 1.2m).
Any tools over 1.2m have to be sent with another carrier and the costs are high, so we can't offer free shipping for these. We do cover part of the cost ourselves but you'll need to cover the rest. Rates will be displayed when you order.
You'll receive an order confirmation email when you place your order.
You'll receive a despatch notification email when your order has been sent out to you.
If you've any special instructions for delivery please enter them in the notes section on your order and we'll do our best to ensure they're followed. We can't guarantee the postie will always follow such instructions!
If you've any questions about your order then please contact us:
Telephone: +44 (0)7939 486713
Our opening hours are 10:00 - 16:30, Monday to Friday, 10:00 - 16:00 on Saturdays.
Cancellations and returns
We offer a full refund on goods returned in original condition, at your cost, within 14 days.
You're able to cancel your order up until it's been posted out to you.